Welcome

Welcome to the Finamac Support Center

Congratulations on purchasing your Finamac machine! This page contains all the essential information for the installation, initial setup, operation, cleaning, and maintenance of your Pro 4. We highly recommend following each step before operating the Pro 4 to ensure safety, maximum performance, and to preserve your equipment warranty.

⚠️ WARNNG

Read the manual before operating the equipment. Reading the manual is mandatory and is a requirement for warranty validation. Your safety and the equipment's performance begin with reading the manual.

Pro 4
PRE-START CHECKLIST
  • ✓
  • ✓ Check these items before operation
  • ✓ Is the electrical installation in accordance with the equipment specifications?
  • ✓ Is the electrical voltage in compliance with the machine's specifications?
  • ✓ Is the equipment supported on a flat, stable, and level surface?
  • ✓ Has the electrical grounding been executed correctly?
  • ✓ Are the protective devices installed and in perfect working condition?
  • ✓ Has the chocolate been previously melted before being added to the machine?
  • ✓ Is the chocolate temperature in accordance with the manufacturer's recommendation?
  • ✓ Are the scraper fastening screws clean and free of chocolate residue?
  • ✓ Has the operator read the operation and safety instructions contained in the Instruction Manual?
If any of the items above do not comply, do not put the equipment into operation. Correct the irregularity before starting the process or contact the Finamac After-Sales department.

Check these items before the first start-up

  • ✓ Set the working temperature according to the chocolate manufacturer's recommendation.
  • ✓ Wait for the equipment temperature to stabilize before starting production.
  • ✓ Keep the agitation system running during operation.
  • ✓ Do not set temperatures below 28 °C.
  • ✓ Avoid adding solid chocolate directly into the tank during operation.
  • ✓ Always keep the tank, scraper, and temperature sensor contact points clean.
  • ✓ Upon finishing production, turn off the equipment following the procedure described in the Instruction Manual.
  • ✓ Before performing any cleaning or maintenance procedure, disconnect the equipment from the electrical power supply.

Training Videos

Learn how to operate your Pro 4. Our video library was designed to simplify your daily operations.

1. Uncrating the Pro 4
2. Installation and Initial Connections
3. Montage
4. Programation
5. Production
6. Cleaning
7. Preventive Maintenance
8. Problem Solution

Technical Documentation

All official equipment documents are available for review and download.

Pro 4 Operator Manual

You will find comprehensive information regarding installation, operation, sanitization, preventive maintenance, technical specifications, and electrical wiring diagrams for the Pro 4.

Fazer Download

Start-up Form

Mandatory report to be filled out by a qualified technician during the initial operation of the machine.

Fazer Download

Frequently Asked Questions

PRO 4 Black

What is the production capacity of the Pro 4?

Production can vary between 40 and 100 liters per hour, depending on the recipe used, ambient temperature, and operating conditions.

What is the amount of mix that should be inserted per production batch in the Pro 4 Black?

  • Ice Cream: Between 5 and 7 liters of mix per batch.
  • Açaí: Between 5 and 9 liters of mix.

What should the temperature of the mix be before entering the Pro 4 Black?

The mix must be between +3°C and +4°C. Lower temperatures reduce the machine's productivity.

Can the Pro 4 Black serve ice cream directly to the customer?

No. The equipment produces the ice cream, but it must be stored in a freezer for at least 2 hours after production to reach the proper final texture.

Can I add fruit pieces or sprinkles into the mix?

No. Solid ingredients must only be added during the extraction of the ice cream, never directly into the mix inside the machine.

Which products should I use to clean the Pro 4 Black?

  • Neutral detergent
  • Soft sponge
  • Appropriate brushes
  • Sanitizing solution
  • Food-grade grease for gaskets

How to sanitize the cylinder of the Pro 4 Black?

The basic procedure includes:

  1. Pour warm water (up to 40°C) with detergent into the cylinder.
  2. Activate the beater for up to 4 minutes.
  3. Drain the water and repeat until all residues are removed.
  4. Turn off the equipment and wash it manually.

What are the electrical requirements to install the Pro 4 Black?

The machine must be connected to a 220V single-phase or two-phase supply, with a 25A Class C double-pole circuit breaker, 6 mm² wiring, and proper grounding.

How to correctly position the Pro 4?

The machine must be installed in a location that is:

  • Well-ventilated
  • At least 1 meter away from walls or objects
  • Protected from direct sunlight
  • Away from heat sources such as stoves or ovens

Can I install the Pro 4 Black in any environment?

No. Avoid environments that are:

  • Too hot
  • Too humid
  • Exposed to frying vapors
  • Exposed to a saline atmosphere (which can cause corrosion)

How to start production on the Pro 4 Black?

The basic procedure is:

  1. Insert the mix into the cylinder.
  2. Turn on the beater.
  3. Set the desired temperature.
  4. Turn on the compressor to start freezing.

Can I turn on the Pro 4 Black compressor with an empty cylinder?

No. The compressor must never be turned on with an empty cylinder, with water, or with an insufficient amount of mix.

What happens when the ice cream reaches the programmed temperature on the Pro 4 Black?

When the temperature reaches 0.1°C below the programmed value, the machine emits an audible signal and the compressor turns off automatically.

What is the NON STOP system on the Pro 4 Black?

It is a semi-continuous production mode where, after extracting the ice cream, you can immediately insert new mix without turning off the compressor or the beater.

What happens if the installation is out of specification during the first startup?

The startup process will be interrupted until all non-conformities are corrected. After regularization, a new technical visit may be required, and corresponding costs will be charged.

Is operational training included?

When applicable, training can be conducted at Finamac at no cost. It can also be contracted for on-site installation, subject to scheduling.

Can I adjust electrical parameters or the controller of the Pro 4 Black?

No. Unauthorized changes without Finamac's approval can cause damage and void the warranty.

Can I install the machine in an environment with sea breeze (saline atmosphere)?

No. Saline environments accelerate the corrosion of metallic components and can significantly reduce the equipment's lifespan.

Can I install the machine near deep fryers?

No. Frying smoke can clog the ventilation channels, reducing the performance of the refrigeration system.

What can increase ice cream production time?

Several factors can cause this:

  • Worn scraper blades
  • Inadequate extraction temperature
  • Improperly balanced recipe

Troubleshooting

Before requesting technical assistance, please consult the guidelines below. Many occurrences can be quickly resolved through simple checks, reducing machine downtime and avoiding unnecessary service trips.

In this section, you will find the most common problems, their possible causes, and the recommended actions for each situation. Follow the instructions in the presented order, and if the problem persists, contact the Finamac Technical Support team.

IMPORTANT: Always disconnect the machine from the electrical grid before performing any inspection or procedure that involves opening guards or accessing internal components. If the recommended solution requires technical knowledge or intervention on the equipment, seek a qualified technician or contact Finamac.

What should I do when the Pro 4 Black does not turn on or the control panel is off?

  • Possible Causes: No power supply. Circuit breaker tripped/turned off.
  • Solutions: Check the facility's power supply. Reset the circuit breaker. Contact after-sales support if the solutions above do not resolve the issue.

 

What should I do when the Pro 4 display is on, but the compressor and condenser fan do not turn on, leaving the equipment without cooling?

  • Possible Causes:The thermal protector of the compressor contactor has tripped.
  • Solutions:Fluctuation in the electrical power supply. Check the electrical installation and the power supply from the local utility company.Try resetting the system with a screwdriver as explained on page 65. If the problem persists, contact our After-Sales department.

 

The compressor does not turn on

  • Possible Causes:Refrigeration switch turned off.Electrical protection triggered.Incorrect power supply.
  • Solutions:Turn on the refrigeration switch.Check the electrical installation.Contact technical assistance.

 

What to do when the machine is experiencing a drop in performance?

  • Possible Causes:Inadequate recipe.Unventilated environment exceeding the maximum recommended temperature.Condenser airflow being blocked by an object.Equipment too close to the wall.Worn scraper blades.Dirty condenser.Possible refrigerant leak.
  • Solutions:Check the recipe balance, excess sugar, and mix inlet temperature.Ventilate the environment; if the ambient temperature is above 28°C, performance will drop proportionally.Clear any blockages from the back of the machine.Maintain a 1-meter clearance at the rear of the machine.Replace the blades.Contact After-Sales to clean the condenser.Contact After-Sales to check the refrigeration system.

 

What should I do when the Pro 4 Black display is on, but neither the beater nor the compressor turns on?

  • Possible Causes:Lid safety system engaged.Compressor and beater safety systems engaged.
  • Solutions:Check if the lid is completely closed.Check the indications on the ECOSTART system and verify if the compressor protection system has tripped (items 12.4 - 12.5 of the manual).Contact the AFTER-SALES department.

 

What should I do when there is a mix leak through the Pro 4 Black hatch?

  • Possible Causes:Poor hatch sealing.One of the pins on the articulating arm might be broken.
  • Solutions:Check how tight it is, and do not forget to apply food-grade grease. Replace the O-ring if necessary.Replace the articulating arm.

 

What should I do when there is a mix leak through the cylinder lid of the Pro 4 Black?

  • Possible Causes:Poor lid sealing.
  • Solutions:Check if the lid is properly closed.Check the positioning of the gasket and ensure it is well lubricated.Replace the gasket.

 

When should I contact After-Sales?

Whenever:

  • Refrigerant fluid leaks occur;
  • There is a persistent low performance;
  • The compressor does not work;
  • Parts need to be replaced;
  • The problem cannot be resolved by following the guidelines in this FAQ.

 

What should I do when a mix leak occurs through the bearing drain tube on the Pro 4 Black?

  • Possible Causes:Poor sealing of the scraper gasket.
  • Solutions:Check if the gasket is properly mounted on the shaft.Replace the gasket.

 

What should I do when the NON STOP system is not detecting the insertion of new mix and the compressor does not restart to cool?

  • Possible Causes:Mix temperature is below 3°C.
  • Solutions:The mix temperature must be above 4°C.When producing AÇAÍ, it is crucial to melt all ice, keeping the temperature above 4°C.

 

What should I do when the scraper does not activate?

  • Possible Causes:The lid is not properly closed, engaging the safety system.ECOSTART tripped.
  • Solutions:Check if the lid is completely closed.Write down the code displayed on the ECOSTART and consult the table in items 12.4 and 12.5 regarding the required action.

Preventive Maintenance Kits

Keep your machine always at peak performance

Avoid unexpected downtime and extend the lifespan of your equipment with Finamac Preventive Maintenance Kits. Each kit brings together the main wear-and-tear components recommended for periodic overhaul, providing greater safety, reliability, and performance.

By performing preventive maintenance with original parts, you reduce the risk of failures, preserve production quality, decrease corrective repair costs, and ensure higher machine availability for your business.

Invest in prevention and keep your operation always running!

  • Annual Preventive Maintenance Kit for PRO4 and PRO16 – SEW Gearmotor

    Annual Preventive Maintenance Kit for PRO4 and PRO16 – SEW Gearmotor

    Annual Preventive Maintenance Kit for PRO4 and PRO16 – SEW Gearmotor

    $599.66
    $599.66
  • Pro 4 and Pro 16 annual preventive maintenance kit (BONFIGLIOLI GEARMOTOR)

    Pro 4 and Pro 16 annual preventive maintenance kit (BONFIGLIOLI GEARMOTOR)

    Pro 4 and Pro 16 annual preventive maintenance kit (BONFIGLIOLI GEARMOTOR)

    $987.48
    $987.48

Need help?

Talk to our technical team:

Spare Parts and Technical Support

  • WhatsApp: +55 11 91306-9575
  • Email: [email protected]
  • Phone: +55 11 2135-6500 (Extension 151)

Thank you for trusting Finamac.

We wish you an excellent production and reinforce our commitment to offering support whenever you need it!