Collection: FAQ

Frequently Asked Questions

What types of machines does Finamac offer?

At Finamac, you will find complete solutions to transform your production — from grinders and producers to packaging machines — ensuring convenience, efficiency, and quality at every stage of the process.

We offer different models to meet various production needs, from compact machines for startup operations to high-capacity industrial models. For more details, please check our product comparison table.

Do the machines come with a warranty?

Yes. All machines include a factory warranty covering manufacturing defects.

For additional protection, you can also purchase an extended warranty.

Do you offer technical support?

Yes. Finamac has a network of more than 200 partner technicians throughout Brazil, providing both remote and on-site support.

We also perform technical visits for the first production, ensuring your machine operates at maximum efficiency from the start.

How does technical assistance work during machine use?

If a problem occurs, our specialized technicians can assist through:

• 📞 Phone support
• 💬 WhatsApp (message, call, or video call)
• 🛠 On-site technical visits when necessary

Our goal is to resolve issues quickly and keep your production running smoothly.

Does Finamac sell spare parts?

Yes. We provide original spare parts for all machine models, as well as pre-assembled kits specific to each machine.

This ensures your production never stops due to lack of parts.
Please contact our sales department to request spare parts.

What should I do when my Pro16 displays “CON”?

The “CON” message indicates a lack of water in the condenser. This is not a machine failure but a signal that an external factor is preventing proper operation.

Possible causes include:

• Cooling tower turned off – Turn the tower back on.
• No water in the piping – Check if the pump is on, verify the rotation direction, and ensure pipes or hoses are not blocked or bent.
• Dirty tower or water blockage – Clean the tower and check if the feed valve is closed or if something is blocking water flow from the reservoir to the pump.
• Incorrect hose connections – The condenser water outlet must connect to the tower water inlet, and the condenser water inlet must connect to the tower water outlet.
• Insufficient tower capacity – Contact the tower supplier to verify if a higher-capacity tower is required.