Welcome

Welcome to the Finamac Support Center

Congratulations on purchasing your Finamac machine! This page gathers all the necessary information for the installation, first use, operation, cleaning, and maintenance of your Turbo 8. We highly recommend following each step before turning on your Turbo 8 to ensure safety, optimal performance, and to preserve the equipment's warranty.

⚠️ WARNING

Read the manual before operating the equipment. Reading the manual is mandatory and is a requirement for warranty validation. Your safety and the equipment's performance begin with reading the manual.

Turbo 8

Training Videos

Learn how to operate your machine. Our video library was developed to simplify your daily operations.

1. Uncrating the Turbo 8
2. Installation and Assembly
3. Thermal Fluid
4. Mold Types
5. Operation and Production
6. Cleaning
7. Preventive Maintenance
8. Troubleshooting

Technical Documentation

All official equipment documents are available for consultation and download.

Operation Manual

You will find complete information on installation, operation, cleaning, maintenance, technical specifications, parts list, and electrical wiring diagrams.

Fazer Download

Startup Form

A report that must be filled out by an authorized technician during the machine's first use.

Fazer Download

Frequently Asked Questions

Turbo 8 Black

What is the production capacity of the Turbo 8?

Depending on the electrical frequency and the type of mold used, the Turbo 8 produces approximately:

  • 180 to 250 popsicles per hour (60 Hz);
  • 160 to 200 popsicles per hour (50 Hz).

What cooling fluid should I use in the tank?

The equipment uses:

Industrial hydrated ethyl alcohol (92°, 94°, 96°, or 99° GL); or;

A solution composed of 50% Propylene Glycol USP/EP and 50% water.

Can I use regular gas station fuel ethanol?

No.

Never use fuel ethanol.

This product contains additives that can contaminate food, damage the equipment, and void
the warranty.

Can I use Finafluid or brine?

No.

The Turbo line must not use Finafluid or brine.

Can I use pure propylene glycol?

No.

Pure propylene glycol becomes extremely viscous at low temperatures, which can cause
irreversible damage to the agitator motors.

Can I prepare a solution other than 50% propylene glycol and 50% water?

No.

Any concentration different from the recommended specification may compromise the equipment's
operation.

Can I add water to the alcohol during use?

No.

Always top off the fluid level using new fluid of the same type.

Never mix water with the alcohol.

Can the tank remain empty?

No.

It is recommended to fill the tank with water if the equipment is going to remain unused for a certain
period, preventing dryness and damage to the tank.

How often should I change the fluid?

The fluid must always remain clean.

Whenever it shows dirt or contamination, replacement is highly recommended.

What is the maximum operating temperature?

The fluid temperature should not fall below -25°C.

Lower temperatures can cause ice formation on the coil and damage the equipment.

Can I store the alcohol inside the machine?

Yes.

When the equipment is out of use for short periods, it is recommended to keep the alcohol
refrigerated below -5°C.

For long periods of non-use, the fluid must be drained and stored in appropriate
containers.

How should I store the fluid removed from the machine?

The fluid must be stored in clean containers, exclusive for this purpose, protected from the
sun, and kept in a cool, well-ventilated place.

Can I use containers that previously stored other products to store the fluid?

The fluid must be stored in clean containers, exclusive for this purpose, protected from the sun, and kept in a cool, well-ventilated place.

Does the machine have a warranty?

Yes.

To keep the warranty valid, it is necessary to correctly perform the initial startup, follow all
instructions in the manual, and preserve the warranty seals intact.

Can I remove the warranty seals?

No.

Seals may only be removed with prior authorization from the Finamac technical team.

Tampering with the seals will void the warranty.

What happens if the installation is out of specification during the first startup?

The startup process will be interrupted until all non-conformities are corrected.

After regularization, a new technical visit may be required, and corresponding costs
will be charged.

Is operational training included?

When applicable, training can be conducted at Finamac at no cost. It can also be
contracted for an on-site installation, subject to scheduling.

What should be the clearance space around an air-cooled machine?

It is recommended to maintain a distance of at least 0.5 meters between the machine and any obstacle that
might obstruct air circulation.

Can I install the machine in an environment with sea breeze (saline atmosphere)?

No.

Saline environments accelerate the corrosion of metallic components and can significantly reduce
the equipment's lifespan.

Can I install the machine near deep fryers?

No.

Frying smoke can clog the ventilation channels, reducing the performance of the
refrigeration system.

Problem Solving

Before requesting technical assistance, please consult the guidelines below. Many occurrences can be
quickly resolved through simple checks, reducing machine downtime and avoiding unnecessary service trips.

In this section, you will find the most common problems, their possible causes, and the recommended
actions for each situation. Follow the instructions in the presented order, and if the problem
persists, contact the Finamac Technical Support team.

IMPORTANT: Always disconnect the machine from the electrical grid before performing any inspection or
procedure that involves opening guards or accessing internal components. If the recommended
solution requires technical knowledge or intervention on the equipment, seek a qualified
technician or contact Finamac.

The machine does not turn on

Several factors can cause this:

  • Power failure / No power.
  • Circuit breaker turned off/tripped.
  • Incorrect voltage.

Solutions:

  • Check the circuit breaker.
  • Confirm the electrical voltage.
  • Check the power supply connections.

 

The agitator does not work

Several factors can cause this:

  • Switch turned off.
  • Blown fuse.
  • Electrical failure.

Solutions:

  • Check the switch.
  • Inspect the fuse.
  • Contact After-Sales support if the problem persists.

 

The compressor does not turn on

Several factors can cause this:

  • Refrigeration switch turned off.
  • Electrical protection triggered.
  • Incorrect power supply.

Solutions:

  • Turn on the refrigeration switch.
  • Check the electrical installation.
  • Contact technical assistance.

 

The equipment takes too long to freeze the popsicles

Several factors can cause this:

  • Contaminated fluid.
  • High ambient temperature.
  • Incorrect fluid level.
  • Clogged condenser.

Solutions:

  • Correct the fluid level.
  • Request preventive maintenance.

 

The fluid freezes

Several factors can cause this:

  • Temperature lower than -25°C.
  • Incorrect concentration of propylene glycol.
  • Use of pure propylene glycol.

Solutions:

  • Adjust the temperature.
  • Correct the fluid concentration.
  • Never use pure propylene glycol.

 

The popsicles are taking too long to release from the molds

Several factors can cause this:

  • Insufficient freezing.
  • Unbalanced recipe.
  • Inadequate fluid temperature.

Solutions:

  • Allow more freezing time.
  • Review the recipe.
  • Check the fluid temperature.

 

The popsicles are taking too long to release from the molds

Several factors can cause this:

  • Insufficient freezing.
  • Unbalanced recipe.
  • Inadequate fluid temperature.

Solutions:

  • Allow more freezing time.
  • Review the recipe.
  • Check the fluid temperature.

 

When should I contact After-Sales?

Whenever:

  • refrigerant fluid leaks occur;
  • there is a persistent low performance;
  • the compressor does not work;
  • parts need to be replaced;
  • the problem cannot be resolved by following the guidelines in this FAQ.

 

Should I contact Finamac when there are recurring electrical faults?

No.

Checking, adapting, and maintaining the facility's local electrical installation are the exclusive
responsibility of the customer. Problems such as voltage fluctuations, power drops, inadequate
grounding, improper network sizing, or other electrical irregularities must be
corrected by a qualified electrician before contacting technical assistance.

Finamac is not responsible for faults, damage, or equipment malfunction
resulting from problems in the customer's electrical installation.

Need Help?

Contact our Technical Team:

Spare Parts and Technical Support

WhatsApp: +55 11 91306-9575

Email: [email protected]

Phone: +55 11 2135-6500 (Extension 151)

Thank you for trusting Finamac.

We wish you an excellent production and
reinforce our commitment to offering
support whenever you need it!