{"title":"FAQ","description":"\u003ch2 data-end=\"234\" data-start=\"205\" data-section-id=\"1r8frcv\"\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003ch3 data-end=\"282\" data-start=\"236\" data-section-id=\"xmk2wd\"\u003eWhat types of machines does Finamac offer?\u003c\/h3\u003e\n\u003cp data-end=\"487\" data-start=\"283\"\u003eAt Finamac, you will find complete solutions to transform your production — from grinders and producers to packaging machines — ensuring convenience, efficiency, and quality at every stage of the process.\u003c\/p\u003e\n\u003cp data-end=\"690\" data-start=\"489\"\u003eWe offer different models to meet various production needs, from compact machines for startup operations to high-capacity industrial models. For more details, please check our product comparison table.\u003c\/p\u003e\n\u003chr data-end=\"695\" data-start=\"692\"\u003e\n\u003ch3 data-end=\"738\" data-start=\"697\" data-section-id=\"14kqgmm\"\u003eDo the machines come with a warranty?\u003c\/h3\u003e\n\u003cp data-end=\"819\" data-start=\"739\"\u003eYes. All machines include a \u003cstrong data-end=\"818\" data-start=\"767\"\u003efactory warranty covering manufacturing defects\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp data-end=\"895\" data-start=\"821\"\u003eFor additional protection, you can also purchase an \u003cstrong data-end=\"894\" data-start=\"873\"\u003eextended warranty\u003c\/strong\u003e.\u003c\/p\u003e\n\u003chr data-end=\"900\" data-start=\"897\"\u003e\n\u003ch3 data-end=\"937\" data-start=\"902\" data-section-id=\"1i38bpx\"\u003eDo you offer technical support?\u003c\/h3\u003e\n\u003cp data-end=\"1071\" data-start=\"938\"\u003eYes. Finamac has a network of \u003cstrong data-end=\"1023\" data-start=\"968\"\u003emore than 200 partner technicians throughout Brazil\u003c\/strong\u003e, providing both \u003cstrong data-end=\"1070\" data-start=\"1040\"\u003eremote and on-site support\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp data-end=\"1204\" data-start=\"1073\"\u003eWe also perform \u003cstrong data-end=\"1134\" data-start=\"1089\"\u003etechnical visits for the first production\u003c\/strong\u003e, ensuring your machine operates at maximum efficiency from the start.\u003c\/p\u003e\n\u003chr data-end=\"1209\" data-start=\"1206\"\u003e\n\u003ch3 data-end=\"1269\" data-start=\"1211\" data-section-id=\"jv312d\"\u003eHow does technical assistance work during machine use?\u003c\/h3\u003e\n\u003cp data-end=\"1338\" data-start=\"1270\"\u003eIf a problem occurs, our specialized technicians can assist through:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-end=\"1360\" data-start=\"1342\"\u003e📞 Phone support\u003c\/li\u003e\n\u003cli data-end=\"1407\" data-start=\"1363\"\u003e💬 WhatsApp (message, call, or video call)\u003c\/li\u003e\n\u003cli data-end=\"1454\" data-start=\"1410\"\u003e🛠 On-site technical visits when necessary\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-end=\"1536\" data-start=\"1456\"\u003eOur goal is to resolve issues quickly and keep your production running smoothly.\u003c\/p\u003e\n\u003chr data-end=\"1541\" data-start=\"1538\"\u003e\n\u003ch3 data-end=\"1577\" data-start=\"1543\" data-section-id=\"j0sulo\"\u003eDoes Finamac sell spare parts?\u003c\/h3\u003e\n\u003cp data-end=\"1702\" data-start=\"1578\"\u003eYes. We provide \u003cstrong data-end=\"1641\" data-start=\"1594\"\u003eoriginal spare parts for all machine models\u003c\/strong\u003e, as well as \u003cstrong data-end=\"1701\" data-start=\"1654\"\u003epre-assembled kits specific to each machine\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp data-end=\"1832\" data-start=\"1704\"\u003eThis ensures your production never stops due to lack of parts.\u003cbr data-end=\"1769\" data-start=\"1766\"\u003ePlease contact our \u003cstrong data-end=\"1808\" data-start=\"1788\"\u003esales department\u003c\/strong\u003e to request spare parts.\u003c\/p\u003e\n\u003chr data-end=\"1837\" data-start=\"1834\"\u003e\n\u003ch3 data-end=\"1889\" data-start=\"1839\" data-section-id=\"1gfgik8\"\u003eWhat should I do when my Pro16 displays “CON”?\u003c\/h3\u003e\n\u003cp data-end=\"2054\" data-start=\"1890\"\u003eThe \u003cstrong data-end=\"1954\" data-start=\"1894\"\u003e“CON” message indicates a lack of water in the condenser\u003c\/strong\u003e. This is not a machine failure but a signal that an external factor is preventing proper operation.\u003c\/p\u003e\n\u003cp data-end=\"2080\" data-start=\"2056\"\u003ePossible causes include:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-end=\"2140\" data-start=\"2084\"\u003e\n\u003cstrong data-end=\"2112\" data-start=\"2084\"\u003eCooling tower turned off\u003c\/strong\u003e – Turn the tower back on.\u003c\/li\u003e\n\u003cli data-end=\"2280\" data-start=\"2143\"\u003e\n\u003cstrong data-end=\"2169\" data-start=\"2143\"\u003eNo water in the piping\u003c\/strong\u003e – Check if the pump is on, verify the rotation direction, and ensure pipes or hoses are not blocked or bent.\u003c\/li\u003e\n\u003cli data-end=\"2445\" data-start=\"2283\"\u003e\n\u003cstrong data-end=\"2316\" data-start=\"2283\"\u003eDirty tower or water blockage\u003c\/strong\u003e – Clean the tower and check if the feed valve is closed or if something is blocking water flow from the reservoir to the pump.\u003c\/li\u003e\n\u003cli data-end=\"2618\" data-start=\"2448\"\u003e\n\u003cstrong data-end=\"2478\" data-start=\"2448\"\u003eIncorrect hose connections\u003c\/strong\u003e – The condenser water outlet must connect to the tower water inlet, and the condenser water inlet must connect to the tower water outlet.\u003c\/li\u003e\n\u003cli data-end=\"2731\" data-start=\"2621\"\u003e\n\u003cstrong data-end=\"2652\" data-start=\"2621\"\u003eInsufficient tower capacity\u003c\/strong\u003e – Contact the tower supplier to verify if a higher-capacity tower is required.\u003c\/li\u003e\n\u003c\/ul\u003e","products":[],"url":"https:\/\/finamac.com\/pt\/collections\/faq.oembed","provider":"Finamac LLC","version":"1.0","type":"link"}